Rey Beauty Return Policy

At Rey Beauty, we want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please contact our customer service team at customercare@reybeauy.com

 Returns

 Eligibility: We accept returns on most items within 30 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging in which you received it. 

Return Process:

• Contact our customer service team to initiate a return request.
• You will receive instructions on how to return the item, including the return address.
• Pack the item securely, including any accessories, documentation, and proof of purchase.
• Ship the item back to us using a trackable shipping service. 
• Once we receive the returned item and inspect it, we will process your refund or exchange.

Refunds:

Once we receive your return and inspect the item, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Please allow [Number] business days for the refund to reflect in your account.

 

Return Shipping Costs:

 Customers are responsible for return shipping costs, except in cases of damaged or defective items.

 Damaged or Defective Items:

 If you receive a damaged or defective item, please contact our customer service team within [Number] days of receiving the item. We will arrange for a replacement or refund.

 Cancellations:

6.1. If you wish to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will process the cancellation and issue a refund.

 Contact Information:

If you have any questions or need assistance with returns, please contact our customer service team at customercare@reybeauty.com

 

We reserve the right to update our return policy as needed. Any changes will be posted on our website.